Cassie Hayes, Business Manager, Systems Specialist, Agency Owner

Cassie Hayes, Operations Director & Agency Owner, has a decade of experience managing business operations, processes, projects, people, and culture for 6- and 7- figure organizations.

Premier Ops Spot

The Premier Operations Agency for 6- and 7- figure business owners who need business management support.

We OPTIMIZE operations, STREAMLINE systems, IMPROVE processes, and keep things running smoothly in the background so you can ACHIEVE your business and personal goals.

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Premier Ops Spot: Optimize, Streamline, Improve, Achieve

You love your Business,

but not MANAGING it

You have a proven service and have built your business to six figures because you get your clients the RESULTS they want. You want your client experience to match your commitment to them without having to do everything manually.

You've tried hiring help, but you're still doing so much on your own, which has left you feeling FRUSTRATED and OVERWHELMED.

You know making data-driven decisions would help you get more time back, but you aren't consistent. (You may even have spreadsheets from a coach, or purchased templates... but actually using them is another story.)

You're STRESSED from doing so much for so long. (Death by a thousand paper cuts comes to mind.) You don't want to throw in the towel, but you can't keep going unless something changes.

In short? You love what you do - but hate managing the business side of things (the operations).

You need SUPPORT - someone who will dig into your back end, create STABILITY, decrease expenses accrued from your shiny object syndrome, and keep things running smoothly so you can do what you do best.

You need to ensure you - and your current/future team - are set up for long-term success.

At the Premier Ops Spot, we can help you do just that.

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Premier Ops Spot Services:
Designed to Support Your Business

Providing Stability for your Business through Systems, Processes, and Structure

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Strategic Operations Audit

Using my Signature RELIEF Framework, we'll identify the primary pain points in your business, develop a plan to eliminate them, and prioritize the highest impact projects or hires that will finally give you the RELIEF you've been longing for.

Business Operations Management

Our Comprehensive Business Support services include strategic consulting and execution. Using insights from your Ops Audit, we'll design and refine the back end of your business. The result is a decrease in operational expenses, increase in efficiency, and optimal processes for you and your team.

Virtual Administrative Assistance

You need someone to maintain the necessary, recurring tasks required to run your business. Our VAs take the time to understand your business, take initiative, communicate clearly with you, and give timely support. This ongoing support frees you up to focus on growth.

Specialized for Small Business Owners

Hey there! I’m Cassie Hayes, founder of the Premier Ops Spot and Fourth Generation Small Business Owner. This agency was born from my heart to support small business owners, paving a clear path for them to pursue their passions, expand their business, and focus on revenue growth and sustainability for years to come. Our operations agency helps DESIGN & REFINE your business operations, propelling you to achieve your goals.

You want to...

Grow your business without burning out
Automate or delegate redundant tasks
Focus on closing sales and increasing business revenue
Have a supportive, Strategic Thought Partner
Have peace of mind that your business is running smoothly
Create culture & processes that retain your best talent

Cassie Hayes - Business Operations Consultant & Premier Ops Spot Owner

When you partner with me and my team, we will optimize your operations and manage people, processes, and projects to allow you to focus on revenue growth & new initiatives.

Meet Cassie and the Team

Cassie provided an Ops audit for our company and we found the process to be extremely valuable. The process helped us identify and prioritize projects to strengthen our company. In addition, Cassie's questions uncovered some important team communication issues that needed to be addressed.

Mike, the Dala Group

Client testimonials

Chesapeake Running Academy (Former Client)

Trish Bielicki Web Design (Former Client)